Over last Christmas holidays we decided to add new Telugu channel MAA TV to our viewing list as DISH does not air this channel and we wanted to see the TV serials, movies as MAA TV is popular in AP. We saw the $9.99 per monthly paypal fee on TeluguTV.Net and thought it was a little high, but figured it would be a nice time pass as we are getting totally vexed with monotonous Gemini shows.
If you notice, nowhere on that site does it say that canceling this monthly package terms and policies. Assuming if we don’t like we thought we will just cancel the subscription.
Subscription started in Dec 18′ 2006 and right away TeluguTV.net deducted $9.99. What would any one think IF I have to cancel my subscription then I would do this around 15, 16 or 17 th of month so as to fully utilize the month charges.
The whole experience was quite disappointing. While the streaming worked few days on and off, the cost of $9.99 per month was just far too high compared to our utilization rate of the website. Probably I thought my internet bandwidth speed was the problem but other websites that I subscribe like Teluguone.com was just fine. Most likely their website infrastructure was not able to support the huge number of visitors. We spent most of our time in viewing that buffering messages below the video player. We decided after suffering these for four months on and off and do not want to pay that much for that little.
On April 16 I initiated cancellation of service and I got subsequent mails asking my paypal ID. On the same day I replied to all queries. I get this email on April 19
Cancellation Date: Apr. 18, 2007
Subscription Name: TELUGU TV
Subscription Number: XXXXXXXXXXXXXXXX
Item Number: XXX
I was still charged $9.99 for the next month.
> Date: Fri, 27 Apr 2007 01:50:19 -0700
> From: email@example.com
> Subject: RE: Receipt for your subscription payment
> To: XXXXX@hotmail.com
> you must cancel 1 week in advance, we do not provide refunds
> TeluguTV Support
This is ridiculous as there is no mention of one week notice any where on this site.
Why $10 loss is a big deal? Think this way if 1000 of TeluguTv.Net subscribers cancel their account this way then TeluguTV.net just made 10,000$ (RS 4.2 lacs) this way.
Is this not a customers rip off??
My advise is be careful of dealing with this service especially when cancelling.